Looking to HIRE (NJ & Denver) Implementation Engineer & Technical Project Manager

[misskittie]

Technical Project Manager

Division: Professional Services, Implementation Services

Reports To: TPM Team Lead / Manager, Implementation Services

Location: Denver, CO and Rutherford, NJ

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Overview: The NICE Systems Technical Project Manager is involved in custom implementations and designs which have special technical requirements. The TPM is the focal point for all design, integration and technical implementations. The Technical Project Manager works alongside a Project Manager to ensure the custom installation is a success.

Duties & Responsibilities

Act as technical resource with a true ability to understand a customer’s business goal and ensure that the solution sold will satisfy their needs.

Have an intimate knowledge of all NICE products, switches, dialers, CTI and 3rd party applications.

Serve as technical focal point for NICE Systems related functions.

Provide onsite technical support during installation and client acceptance.

Ability to turn a Statement of Work into a design document.

Code and unit test

Handoff solution to testing environment

Perform knowledge exchange with Project Manager and Customer Support.

Act as the single point of contact, both with the customer and internally for technical information during design and implementation stages of a project.

Position Qualifications

Education & Experience

 BS/BA degree with relevant experience in Computer Science, Information Systems, or other applicable technical field.

Minimum 5 years experience in deployment of telephony and CTI solutions.

Formal work experience with multiple phone switches and predictive dialers.

Knowledge and Skills:

Strong MSSQL 2000 administration and maintenance/tsql programming skills.

Excellent analytical and problem solving skills

Certified on all NICE Systems solutions including NiceUniverse, Logger & CLS

 Knowledge of Visual Basic and C++ a+

Knowledge of .NET

Ability to interface with clients and convey complex solutions in a detailed yet clear and simple manner.

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Position Title: Implementation Engineer

Division: Professional Services, Implementation Services

Reports To: Team Lead/Manager, Implementation Services

Location: Denver, CO, Rutherford, NJ

Overview: This position is responsible for first time implementation of NICE Systems' equipment and solutions at a customer site. You will be required to travel extensively.

Duties and Responsibilities:

• Verify customer site prerequisites, rehearse implementation in a Lab environment, and subsequently install the system at a client site while documenting the procedure.

• Implementation includes setting up the hardware, connecting the equipment to the customer's network, loading the necessary software on the equipment.

• During each phase the IE is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.

Position Qualifications:

Education/Experience:

BS in Computer Science, Electrical Engineering or related technical degree preferred.

Must have a minimum of 3 years relevant implementation experience and providing high-level customer support. Experience must include working at a various customer sites, not internal IT help-desk background.

Knowledge/Skills:

Overall must have experience in telephony, hardware and databases.

Must have very strong PC knowledge (NT/Win 95, Win 98, 2k, Win2003) and Microsoft Network knowledge: MCP or better preferred.

Strong SQL skills.

Hands-on hardware skills include ability to replace hard drives, connect/configure components, working knowledge of CPU, etc.

Must have excellent written and verbal communication skills.

Some CTI/CDR knowledge (Aspect/Nortel/Lucent).

Must have the availability for extensive travel

EMAIL ME YOUR RESUME IF INTERESTED:

KATHLEENE.CAMPBELL@NICE.COM