next to the shelborne? if so, im sorry...or at least i hope they fired all their staff esp managers since nye stayed there for nye w/ friends, had a horrable experience, hotels.com gives them a 2 stars out of 5 stayed @ the shelborne this weekend and loved it A lot of my friends stayed there this past conference, and they had a fine enough stay. The place isn't luxurious of course, but it gets the job done. My friends didn't really have any complaints. i stayed w/ friends for nye this year, and the ignorant staff wouldn't approve our reservations that we made just 2 weeks prior, they gave me a confirmation # and everything and we called just a few days b4 driving down and the day that we were going to be there, we had called in and they told us they didn't have any reservations under the confirmation # nor my name...and told me that i should "be glad" that they would offer me a room... we had no choice but to pay more and stay w/ them since everywhere else was booked and it was new years day front desk staff was very rude ive stayed at much smaller hotels n never had any problems.