Thank you MickeyD's!

[howienewport]

I've had people at work bringing me the Mickey D's monopoly pieces and I just won a PSP today! Here's a hint, use the codes on the pieces at playatmcd dot com. You have a much better chance of winning something than if you try to collect pieces for a "board". I'm still waiting for the playstation I won on the last contest to get here, should be this week or next week.

[headpusher]

watch out..dgmodel might write an email to McDonalds Corporate trying to disqualify you..

[howienewport]

watch out..dgmodel might write an email to McDonalds Corporate trying to disqualify you..

Or maholo-whatever the fuck his name is-menhuene

[stymie]

damn wait so I just type in some bar code off the back off those little electric avenue pieces and i might win some shit?

[phatman]

...i thought this was almage to the double quarter with cheese...or perhaps their apple pie or caramel sundae....

[Guest onisakura]

I like their old apple pie. It was sooooo much better. Im such a fat kid.

[phatman]

...wait?...they changed their apple pie....son of a nutcracker!....eh, i had the best chocolate cheesecake the other night at a local restaurant...i'm fucked for like two weeks as far as dessert is concerned anyways....

[howienewport]

damn wait so I just type in some bar code off the back off those little electric avenue pieces and i might win some shit?

Yup, go to the website and use the code on the gamepieces.

[Guest onisakura]

...wait?...they changed their apple pie....son of a nutcracker!....eh, i had the best chocolate cheesecake the other night at a local restaurant...i'm fucked for like two weeks as far as dessert is concerned anyways....

Well they changed it like 10 years ago or something....it used to be fried instead of baked. More "health consious".

[deepspell]

watch out..dgmodel might write an email to McDonalds Corporate trying to disqualify you..

To Whom It May Concern:

I am writing to express my extreme disappointment with the recent treatment I received at Store 374 in Yonkers, New York. I made a purchase of 2 DVDs on October 7, 2005. The transaction number on the receipt is 0854. Upon returning home I noticed that one of the DVDs titled Layer Cake had already had one of its security labels cut and DVD taken out. This was very disappointing since I had every intention of watching it that night. The next day I went to the store with my receipt and asked for an exchange for the same exact item due to the original being empty. Much to my surprise I was told that I would have to contact Sony and be sent another one from them. This made me upset since I wanted to watch the movie that night and not 2 – 4 weeks later. I asked to speak to the manager and explained my case to her. Her name was Jessica and she was very unhelpful. I felt very uncomfortable and she made me feel like it was my problem, even though I had purchased it from that store. I will even go on as far as to say that she made it seem like I was lying. She went on and repeated what the first person said, even though it appears, the DVD was taken from within the store by either a customer or employee.

I went back to my car and proceeded to call Sony and was told that it was not Sony’s policy to replace missing DVDs and that it would be a Best Buy issue since I purchased the DVD from Best Buy. Having heard this, I contacted Best Buy’s customer service and spoke with a Don. I told Don about my conversation with the person at Sony Pictures customer service. Don told me to go back into the store and to get the manager Jessica on the phone. I went back in and got Jessica to speak with Don on my cell phone. Jessica proceeded to tell Don that Sony would replace it and that I did not know what I was talking about. She was very condescending and I felt embarrassed since this was done in front of other customers. Don then told me that I had called the wrong number (the number that I was given initially by Best Buy) and to call again. He also gave me a case number, which is 20923. I was very upset at this point. I had already wasted over an hour of my Saturday afternoon. I went back to my car and called the number Don had given me. I was then told by the customer service rep at Sony to call another number. Upon calling this number, I was told the same thing. Sony would not exchange the DVDs but rather it is a Best Buy issue. If you would like to call Sony yourselves, the correct number to call is (800) 942 – 7669. Upon hearing this, I called Best Buy customer service again to speak to Don but he was nowhere to be found. I spoke to another representative and upon hearing my case; she said she would send me a gift card for $19.99, which was the price of the DVD. I agreed since this is the best that the top electronics retailer in North America could offer me. This still does not cover tax or the amount of frustration I had to deal with on Saturday. I spent close to 2 hours dealing with this mess, when in fact I was the one that had spent hard earned money on an empty DVD case.

I am just simply baffled and at the same time appalled at the service that I was given. I never go to the trouble to write drawn out letters like this, but I just needed to help let out my frustration. I am not one to make a big deal about $20. I have been a pretty loyal customer for the last few years due to the great prices you guys have. Unfortunately, I do not think I will be shopping at your store anymore nor do I think my associates will shop there either. Once I receive the gift card (that’s even if I receive it), I will purchase another Layer Cake DVD and that will be it. It’s very unfortunate too. I used to enjoy shopping at your store. It also baffles me how you claim on your website, “Best Buy Co., Inc. (NYSE: BBY) is an innovative Fortune 100 growth company that continually strives to create superior customer experiencesâ€. I am pretty sure that if I were to have the same thing happen at another store, they would have simply exchanged the DVD for me since I did have my receipt. I guess this is just another example of how a loyal supporting customer gets the short end of the stick.

[headpusher]

To Whom It May Concern:

I am writing to express my extreme disappointment with the recent treatment I received at Store 374 in Yonkers, New York. I made a purchase of 2 DVDs on October 7, 2005. The transaction number on the receipt is 0854. Upon returning home I noticed that one of the DVDs titled Layer Cake had already had one of its security labels cut and DVD taken out. This was very disappointing since I had every intention of watching it that night. The next day I went to the store with my receipt and asked for an exchange for the same exact item due to the original being empty. Much to my surprise I was told that I would have to contact Sony and be sent another one from them. This made me upset since I wanted to watch the movie that night and not 2 – 4 weeks later. I asked to speak to the manager and explained my case to her. Her name was Jessica and she was very unhelpful. I felt very uncomfortable and she made me feel like it was my problem, even though I had purchased it from that store. I will even go on as far as to say that she made it seem like I was lying. She went on and repeated what the first person said, even though it appears, the DVD was taken from within the store by either a customer or employee.

I went back to my car and proceeded to call Sony and was told that it was not Sony’s policy to replace missing DVDs and that it would be a Best Buy issue since I purchased the DVD from Best Buy. Having heard this, I contacted Best Buy’s customer service and spoke with a Don. I told Don about my conversation with the person at Sony Pictures customer service. Don told me to go back into the store and to get the manager Jessica on the phone. I went back in and got Jessica to speak with Don on my cell phone. Jessica proceeded to tell Don that Sony would replace it and that I did not know what I was talking about. She was very condescending and I felt embarrassed since this was done in front of other customers. Don then told me that I had called the wrong number (the number that I was given initially by Best Buy) and to call again. He also gave me a case number, which is 20923. I was very upset at this point. I had already wasted over an hour of my Saturday afternoon. I went back to my car and called the number Don had given me. I was then told by the customer service rep at Sony to call another number. Upon calling this number, I was told the same thing. Sony would not exchange the DVDs but rather it is a Best Buy issue. If you would like to call Sony yourselves, the correct number to call is (800) 942 – 7669. Upon hearing this, I called Best Buy customer service again to speak to Don but he was nowhere to be found. I spoke to another representative and upon hearing my case; she said she would send me a gift card for $19.99, which was the price of the DVD. I agreed since this is the best that the top electronics retailer in North America could offer me. This still does not cover tax or the amount of frustration I had to deal with on Saturday. I spent close to 2 hours dealing with this mess, when in fact I was the one that had spent hard earned money on an empty DVD case.

I am just simply baffled and at the same time appalled at the service that I was given. I never go to the trouble to write drawn out letters like this, but I just needed to help let out my frustration. I am not one to make a big deal about $20. I have been a pretty loyal customer for the last few years due to the great prices you guys have. Unfortunately, I do not think I will be shopping at your store anymore nor do I think my associates will shop there either. Once I receive the gift card (that’s even if I receive it), I will purchase another Layer Cake DVD and that will be it. It’s very unfortunate too. I used to enjoy shopping at your store. It also baffles me how you claim on your website, “Best Buy Co., Inc. (NYSE: BBY) is an innovative Fortune 100 growth company that continually strives to create superior customer experiencesâ€. I am pretty sure that if I were to have the same thing happen at another store, they would have simply exchanged the DVD for me since I did have my receipt. I guess this is just another example of how a loyal supporting customer gets the short end of the stick.

:laugh::laugh: X 1000

[howienewport]

Best Buy sucks and is definately NOT the "best buy" in my opinion.

[pookie23]

To Whom It May Concern:

I am writing to express my extreme disappointment with the recent treatment I received at Store 374 in Yonkers, New York. I made a purchase of 2 DVDs on October 7, 2005. The transaction number on the receipt is 0854. Upon returning home I noticed that one of the DVDs titled Layer Cake had already had one of its security labels cut and DVD taken out. This was very disappointing since I had every intention of watching it that night. The next day I went to the store with my receipt and asked for an exchange for the same exact item due to the original being empty. Much to my surprise I was told that I would have to contact Sony and be sent another one from them. This made me upset since I wanted to watch the movie that night and not 2 – 4 weeks later. I asked to speak to the manager and explained my case to her. Her name was Jessica and she was very unhelpful. I felt very uncomfortable and she made me feel like it was my problem, even though I had purchased it from that store. I will even go on as far as to say that she made it seem like I was lying. She went on and repeated what the first person said, even though it appears, the DVD was taken from within the store by either a customer or employee.

I went back to my car and proceeded to call Sony and was told that it was not Sony’s policy to replace missing DVDs and that it would be a Best Buy issue since I purchased the DVD from Best Buy. Having heard this, I contacted Best Buy’s customer service and spoke with a Don. I told Don about my conversation with the person at Sony Pictures customer service. Don told me to go back into the store and to get the manager Jessica on the phone. I went back in and got Jessica to speak with Don on my cell phone. Jessica proceeded to tell Don that Sony would replace it and that I did not know what I was talking about. She was very condescending and I felt embarrassed since this was done in front of other customers. Don then told me that I had called the wrong number (the number that I was given initially by Best Buy) and to call again. He also gave me a case number, which is 20923. I was very upset at this point. I had already wasted over an hour of my Saturday afternoon. I went back to my car and called the number Don had given me. I was then told by the customer service rep at Sony to call another number. Upon calling this number, I was told the same thing. Sony would not exchange the DVDs but rather it is a Best Buy issue. If you would like to call Sony yourselves, the correct number to call is (800) 942 – 7669. Upon hearing this, I called Best Buy customer service again to speak to Don but he was nowhere to be found. I spoke to another representative and upon hearing my case; she said she would send me a gift card for $19.99, which was the price of the DVD. I agreed since this is the best that the top electronics retailer in North America could offer me. This still does not cover tax or the amount of frustration I had to deal with on Saturday. I spent close to 2 hours dealing with this mess, when in fact I was the one that had spent hard earned money on an empty DVD case.

I am just simply baffled and at the same time appalled at the service that I was given. I never go to the trouble to write drawn out letters like this, but I just needed to help let out my frustration. I am not one to make a big deal about $20. I have been a pretty loyal customer for the last few years due to the great prices you guys have. Unfortunately, I do not think I will be shopping at your store anymore nor do I think my associates will shop there either. Once I receive the gift card (that’s even if I receive it), I will purchase another Layer Cake DVD and that will be it. It’s very unfortunate too. I used to enjoy shopping at your store. It also baffles me how you claim on your website, “Best Buy Co., Inc. (NYSE: BBY) is an innovative Fortune 100 growth company that continually strives to create superior customer experiencesâ€. I am pretty sure that if I were to have the same thing happen at another store, they would have simply exchanged the DVD for me since I did have my receipt. I guess this is just another example of how a loyal supporting customer gets the short end of the stick.

oh damn

[DETROIT]

al, did you really write that crap?

[headpusher]

al, did you really write that crap?

no i wrote that..

[stymie]

lol u serious?

[unclefester401]

To Whom It May Concern:

I am writing to express my extreme disappointment with the recent treatment I received at Store 374 in Yonkers, New York. I made a purchase of 2 DVDs on October 7, 2005. The transaction number on the receipt is 0854. Upon returning home I noticed that one of the DVDs titled Layer Cake had already had one of its security labels cut and DVD taken out. This was very disappointing since I had every intention of watching it that night. The next day I went to the store with my receipt and asked for an exchange for the same exact item due to the original being empty. Much to my surprise I was told that I would have to contact Sony and be sent another one from them. This made me upset since I wanted to watch the movie that night and not 2 – 4 weeks later. I asked to speak to the manager and explained my case to her. Her name was Jessica and she was very unhelpful. I felt very uncomfortable and she made me feel like it was my problem, even though I had purchased it from that store. I will even go on as far as to say that she made it seem like I was lying. She went on and repeated what the first person said, even though it appears, the DVD was taken from within the store by either a customer or employee.

I went back to my car and proceeded to call Sony and was told that it was not Sony’s policy to replace missing DVDs and that it would be a Best Buy issue since I purchased the DVD from Best Buy. Having heard this, I contacted Best Buy’s customer service and spoke with a Don. I told Don about my conversation with the person at Sony Pictures customer service. Don told me to go back into the store and to get the manager Jessica on the phone. I went back in and got Jessica to speak with Don on my cell phone. Jessica proceeded to tell Don that Sony would replace it and that I did not know what I was talking about. She was very condescending and I felt embarrassed since this was done in front of other customers. Don then told me that I had called the wrong number (the number that I was given initially by Best Buy) and to call again. He also gave me a case number, which is 20923. I was very upset at this point. I had already wasted over an hour of my Saturday afternoon. I went back to my car and called the number Don had given me. I was then told by the customer service rep at Sony to call another number. Upon calling this number, I was told the same thing. Sony would not exchange the DVDs but rather it is a Best Buy issue. If you would like to call Sony yourselves, the correct number to call is (800) 942 – 7669. Upon hearing this, I called Best Buy customer service again to speak to Don but he was nowhere to be found. I spoke to another representative and upon hearing my case; she said she would send me a gift card for $19.99, which was the price of the DVD. I agreed since this is the best that the top electronics retailer in North America could offer me. This still does not cover tax or the amount of frustration I had to deal with on Saturday. I spent close to 2 hours dealing with this mess, when in fact I was the one that had spent hard earned money on an empty DVD case.

I am just simply baffled and at the same time appalled at the service that I was given. I never go to the trouble to write drawn out letters like this, but I just needed to help let out my frustration. I am not one to make a big deal about $20. I have been a pretty loyal customer for the last few years due to the great prices you guys have. Unfortunately, I do not think I will be shopping at your store anymore nor do I think my associates will shop there either. Once I receive the gift card (that’s even if I receive it), I will purchase another Layer Cake DVD and that will be it. It’s very unfortunate too. I used to enjoy shopping at your store. It also baffles me how you claim on your website, “Best Buy Co., Inc. (NYSE: BBY) is an innovative Fortune 100 growth company that continually strives to create superior customer experiencesâ€. I am pretty sure that if I were to have the same thing happen at another store, they would have simply exchanged the DVD for me since I did have my receipt. I guess this is just another example of how a loyal supporting customer gets the short end of the stick.

Best Buy sucks. I haven't been back since they wouldn't honor their price protection guarantee on a PS2 I bought there 3 years ago. Fucker's shafted me out of over $100.

[DETROIT]

didn't u notice that the dvd case was open?

[stymie]

or that it didnt have the plastic wrapping like all the other dvd's?

[headpusher]

it had the plastic on it except for the side.. i guess it was plastic shrunk again.. also both the top and bottom security labels were still there.. the side one was slit open a little..

i just grabbed it and bought it.didnt notice till i got home

[headpusher]

they are giving me back 19.99 but with all the frustration i went through..i would like to be compensated a little better..

i sent that letter to all the top exec including the ceo.. i got a voice message yesterday from customer service with a typical scripted apology..

i wrote them again today with this letter..lol

Thanks but no thanks. While I appreciate a rather quick reply, I am still in awe of the treatment Best Buy has shown me. I am disgusted by the fact that customer service rep Brian insinuated that I may be a thief and then proceeded to explain Best Buy’s dilemma regarding loss prevention. I was asking to exchange the empty DVD case that YOU sold me with the exact SAME DVD. I also do not appreciate the fact that Brian pretty much side stepped the issue of how I was treated by the manager in the store. I sincerely believe Best Buy Corporate does not value its customers. As long as profit goals are made, you guys could really care less. The manager treated me with utter disrespect and made me look like a fool, while I waited around aimlessly. What was the point of having me walk back to the store and having the customer care rep speak to the manager on my cell phone? I really do not think you have a policy for customers who purchase empty goods. You simply give them the run-around until they no longer bother. I spoke to many people at Sony and they all agreed that they would not be the ones that replace the DVD. The manger Jess AND customer care rep Don both said this has happened many times and that it is indeed the policy. I guess Best Buy encourages its employees to lie to its customers. When I received the voice message from Brian, he failed to discuss this.

I am really disappointed. I would think someone from the executive team would address this issue. Instead, all I get is a customer service rep leave me a voice message which was obviously read from a script. He did not even leave his number or email address. All my concerns were NOT addressed. At the bare minimum, in addition to the 19.99 gift card that you agreed to send, I should be reimbursed for the tax I paid. I assume all my frustration, stress, embarrassment, and time lost goes unnoticed. I guess nobody cares as long as that store made its money goal for the day. Terrible.

[DETROIT]

Burn the building down, that'll teach em!

[DETROIT]

and wait......wtf were you doing shopping in Yonkers

[headpusher]

and wait......wtf were you doing shopping in Yonkers

whats wrong with Yonkers?

[nomembername]

they are giving me back 19.99 but with all the frustration i went through..i would like to be compensated a little better..

i sent that letter to all the top exec including the ceo.. i got a voice message yesterday from customer service with a typical scripted apology..

i wrote them again today with this letter..lol

Thanks but no thanks. While I appreciate a rather quick reply, I am still in awe of the treatment Best Buy has shown me. I am disgusted by the fact that customer service rep Brian insinuated that I may be a thief and then proceeded to explain Best Buy’s dilemma regarding loss prevention. I was asking to exchange the empty DVD case that YOU sold me with the exact SAME DVD. I also do not appreciate the fact that Brian pretty much side stepped the issue of how I was treated by the manager in the store. I sincerely believe Best Buy Corporate does not value its customers. As long as profit goals are made, you guys could really care less. The manager treated me with utter disrespect and made me look like a fool, while I waited around aimlessly. What was the point of having me walk back to the store and having the customer care rep speak to the manager on my cell phone? I really do not think you have a policy for customers who purchase empty goods. You simply give them the run-around until they no longer bother. I spoke to many people at Sony and they all agreed that they would not be the ones that replace the DVD. The manger Jess AND customer care rep Don both said this has happened many times and that it is indeed the policy. I guess Best Buy encourages its employees to lie to its customers. When I received the voice message from Brian, he failed to discuss this.

I am really disappointed. I would think someone from the executive team would address this issue. Instead, all I get is a customer service rep leave me a voice message which was obviously read from a script. He did not even leave his number or email address. All my concerns were NOT addressed. At the bare minimum, in addition to the 19.99 gift card that you agreed to send, I should be reimbursed for the tax I paid. I assume all my frustration, stress, embarrassment, and time lost goes unnoticed. I guess nobody cares as long as that store made its money goal for the day. Terrible.

:nopity: