we've had technicians out to our place four times now and our internet service is still for crap. my roommate gets kicked off a lot and i just can't get to sites often. my roomie calls and asks for help and whatnot, but has to sit for hours listening to "everybody walk the dinosaur" till he gets a person. so, time warner, in an attempt to keep our business and make us happy, sent us some delicious snickerdoodles . ok, these cookies are excellent, but we can't be bought off that cheap ... the service had better improve, peeps ...