Hartford - AUSTIN LEEDS (MIAMI), Sept 30th

[scoobeedoo01]

Aparently little kids doing little things. I don't even know what was said about me in this post and I really don't care but I know there are some little kids playing games..

hope you guys fight each other to 5,000 posts

[djsubconscious]

When will you dummies learn - this shit is not helping your parties at all. If anything its gonna turn people off from goin especially people from outside ct.

[chopdj]

everyone calm down......this is ridiculous!

[hartfordstar]

idiots. these jokers think that this is an effective way to promote hartford nightlife. while it is all amusing to "some", it's actually quite disturbing to see two grown men making up screen names as a so-called marketing technique. this, my friends, is destructive to the scene as a whole and, ultimately, you.

chomp on that ladies!

[yourhartford]

To everyone,

Do you think that YourHartford.com relies on this message board to promote its parties? Are you that naive?

YourHartford.com has its own userbase of more than 5000 people. 80% of that subscriber base is based in Connecticut. We have our own way of attracting people to the city.

This scene is way to small to be critized by people. There are much bigger promoters here in town. We are not trying to be one. We are just trying to expand the scene further and would like to see it grow as much as you do.

This whole post was started as a joke. So lets just all have a good time.

Again, lets just all have fun.

See you on the 30th. We have worked hard to bring something different to Hartford. Support it. Its your scene!

[nrguido]

Everyone, welcome to the Mad Haters Ball!!!

Listen guys, at this point we're just amusing ourselves (and outside strangers for that.) I didn't know we needed permition from everyone else to do that. And I didn't think that creating controversy on our stupid thread would Austin Leeds some of you to get edgy and start bashing eachother. Everyone here basically knows eachother. The funny thing is I have almost all of your cell numbers on my phone! And the posts I created to bash the whole thread is bashing someone I support. It's a bid hoax ,yes. Fun? yes. Controversial? I guess. Stupid? Of course!

The worst part is we are all talking to eachother here when I could pick up the phone and either talk to myself(ha) or talk to you guys. But look, I support all yourhartford opinions and I, Mr NRG take full responsibility for the crap going on here. But don't worry, I assure you that any of us involved wouldn't, nor have the time or ablility to force hits on this thread. We just can't and we wouldn't for the future integrity of the rest of the CP forums.

Don't worry Subc, most of the hits by now aren't even from people in our area, so we don't really mind having fun for our own amusement. I'll be honest, this really gets me through the day sometimes when I need a good laugh. And this thing has grown so much that by now, hits are just coming from Clubplaneters curious of what's the big deal. There isn't one! Just,

Live Sat Sept 30th, Austin Leeds at the Hilton Hartford!

Don't forget...

The Grand Opening of the Mad Haters Ball Sat Nov 3rd, at Joe Blacks on Pratt!

Cya there!!!

[daveruss]

Satisfying unhappy customer is first priority

San Francisco Business Times - June 14, 1996

by Jeffrey Gitomer

The customer is always right. This holds true except when he is wrong, which is most of the time. In sales, right and wrong don't matter. Keeping the customer satisfied and happy is what matters.

Here is a formula I have used many times in handling the dreaded customer complaint. You must first take responsibility for the problem. You must do this even if the fault isn't yours or you won't be the one who handles it. The customer doesn't care whose fault it is. He's perturbed. He just wants you to handle it.

Here are 15 steps to taking responsibility when dealing with unhappy or dissatisfied customers. Not only does this method work, but it provides for self-analysis at the end to prevent the same problem from occurring again.

1. Agree with him -- never argue.

2. Tell him you understand how he feels.

3. Empathize with him. Cite a similar situation that happened to you. Tell him it makes you mad, too

4. Listen all the way through. Make sure the customer has told you everything. Don't interrupt. Ask questions.

5. Confirm he's said all he wants or needs to say.

6. Tell the customer you will handle it .

7. Don't blame others. Admit you, and/or the company, were wrong.

8. Don't pass the buck. "It's not my job," "I thought he said," "She's not here right now," and "Someone else handles that," are never acceptable phrases to use with a customer.

9. Respond immediately. When something is wrong people want and expect to have it fixed immediately.

10. Find some common ground other than the problem. Try to establish some rapport.

11. Use humor if possible. Making people laugh puts them at ease.

12. Figure out, communicate and agree upon a solution or resolution. Confirm it (in writing if necessary). Do it.

13. Make a follow-up call after the situation is resolved.

14. Get a letter from the customer if you can. Resolving a problem in a positive way establishes a solid base for long-term relationships. Tell the customer you would appreciate a sentence or two about how the situation was resolved.

15. Ask yourself: What have I learned? How can I prevent this situation from happening again?

Remember, the customer knows what he wants and how he wants it. He may be a lousy communicator, however, and not tell you what he's after in a way you understand. Also, each customer thinks he's the only one you have--treat him that way.

Think, is it really that big a deal to try and give him what he wants? Customers talk to their associates, friends and neighbors. The worse job you do, the more people he will talk to. He might talk to three people if you do a good job, and 50 if you do a bad job. You will be on the 6 o'clock news if you do a horrible job.

When you satisfy an unhappy customer you have a good shot at a long-term relationship. If the problem is left unresolved, the customer will surely find your competition.

Gitomer, president of Charlotte-based Business Marketing Services, gives seminars and training programs on a variety of sale-related topics. He can be reached at (800) 242-5388.

[nygirl73]

i am a "customer" daveruss and I am going. when were us clubheads done a disservice on this thread? just seems like some djs and promoters have been arguing childishly...

[daveruss]

i am a "customer" daveruss and I am going. when were us clubheads done a disservice on this thread? just seems like some djs and promoters have been arguing childishly...

I think it's great that you're going to your own event

Please don't ask me any more questions - I'm in a typing mood today

[tomee]

Auston Leeds Live.. be there

[tomee]

Enjoy The Eexperience

[tomee]

Then Judge Hartord

[tomee]

Peace

[tomee]

Austin Leeds... In The Mix

[tomee]

HARTFORD! no disrespect! LOL!

[tomee]

On September 30. At The HILTON downtown, we all get to play, bringin da house down with DJ AUSTIN LEEDS!

[tomee]

We all to move on I am ecited..

HartfordCT is trying to create a house scene? - outside of the OLD 360

model?

if you are serious about trancehouse dj;s call me

[nygirl73]

tomee......wuzup with like 15 posts LOL

with a few words lol your a crazy a$$ mofo!!!!??

[wiltrahan]

If I didn't have to spin in Providence on Fridays, I'd def. be into hitting this party. I've been wanting to catch him spin for a while. Huge fan of most of his productions...

[nrguido]

Well guess who's excited to get his ass up to Therapy on the 7th. ME! Great city, great DJ! Nuff said. I'm skippin NYC that day just because. Caught Danny at Mansion a few months back with my girl, we're looking forward to seeing him spin again while checking out your scene bro... Catch ya on the dance floor.

[hartfordstar]

This one's for Kashif. I came down, but obviously, did not introduce myself to you because of your threat of throwing me out. I went against my word and the curiosity got the best of me, so I spent my money and came down to the event. And don't get offended, but here is my honest review of things.

While I am all for people throwing parties in different locations, I honestly think this was a very bad choice. The Hilton is without a doubt one of downtown Hartford's nicest hotels. The lobby is very swank, the 315 bar is cool and it has a NY botique hotel feel to it.

However, the party itself was a disaster. For starters, the dancefloor was all carpet. How can you dance on this? Wasn't easy and a lot of people I spoke with complained about this. Apparently, I wasn't alone.

What happened to the sound system? Either the noise complaints from hotel guests affected the volume or the DJ blew it. All I know is I trekked myself to the bathroom and came back in and it was significantly lower. Not that I want to go deaf, but loud music is what gets people into it.

I missed most of Silverio's set, but from what I caught I enjoyed. Austin was such a great DJ, but I felt bad for him. I left the event at 1:20 or so, but up until that time, hardly anyone was dancing. The most I ever saw was maybe 20 - 25 people on the dancefloor. He was playing some great music, but I was embarassed by the crowd's reaction. Hardly anyone was dancing. I was one of the 25 out there, but it was just a weird, wedding like feeling to the room which obviously scared a lot of people away from dancing.

My suggestion is get another ballroom that's better, or move these out of the Hilton. They're not "friendly" environments for nightclubbing. Between the bar being outside of the main room and the bathrooms so far away, it just wasn't conducive to keeping people together. From the looks of it, maybe 175 - 200 people were there and at any given time, people were spread out all over the place.

I enjoyed the music a lot, but I was not impressed with the setup. I'm sure I will be bashed for this, but take it as a suggestion.

Until next time,

Antoine

[nrguido]

Nah no bashing. We actually already took most of what you said into consideration. The first time is always tricky but we've got all of the kinks outta the way for the next. First, the event is going to be in the 3rd level Grand Ballroom which means we'll focus everything into the main room. We're having a really cool bar being imported from one of our sponsors and the sound is gonna be massive! We did have a problem with power supply for the last room, but the Grand is ready for a full blown civic center sound and lighting system! So It's gonna sound like a big room club. We didn't know the carpet was a problem, but we do have a floor to lay down so we'll will for the 6th. Not sure about the bathrooms layout, but overall everything will def be focused into the main room making the NRG much higher. Pete Tha Zouk is a big room guy, so the room and atmoshpere will be big. We are also eliminating the lines so entrance will be expiditous from E315 to the main event. Guest list, VIP, and general will be seperated too.

Looking forward to this Friday and thanks everyone for coming and supporting our first Hilton Hotel Party.