...just like every other club... Now I'm not into the nightlife industry, but let me play devil's advocate. (If anyone notices an error in my argument, please correct me.) In regards to not getting your money back, any business holds the right not to return your money. You essentially entered the club at your own risk and were willing to give up your money in order to participate in the events. Unless it was contractually obligated to include Scumfrog as the opening DJ in the flyer, the promoters can withold that info because you eventually got what you paid for, and that was Roger spinning. This also justifies why you can't receive your money back (since they delivered what they promised). And remember, The World Nightclub, owned by the WWF, is located in the heart of Times Square. How can you NOT see the tourist trap? Now the mistreatment is a legit beef. Customer service is a matter of competence. I think that promoters forget that they are providing a service for people, and their customers-- in the party which they throw for them-- should be treated as if they are the most important people in the world. If those promoters operate as a single entity, then you're able to file a formal complaint to the BBB of NYC. If you feel so strongly about the other customers in your exact shoes, then maybe you should take some legal action and file one. You may never know what might come about it. . . . Remember, my friend: EVERY expeirience is a learning expeirience. Learn from this and move on to, hopefully, more positive nights out in the future. Take care.